Refund Policy
Effective Date: January 20, 2026
Thank you for choosing AlohaStream IPTV. We continuously strive to deliver premium quality IPTV streaming experiences to our clients. However, if you are not entirely satisfied with our network service, please review our comprehensive refund guidelines below.
1. Refund Eligibility Rules
- The digital service does not function as advertised on our store, and our technical support wizard cannot resolve the deployment issue within a reasonable timeframe.
- You have formally submitted your specific refund request within 7 days of your initial subscription purchase cycle.
- Your active account has not violated our core terms of service agreements.
2. Non-Refundable Scenarios
Refunds will strictly NOT be issued or approved under the following conditions:
Requests submitted after utilizing the service for more than 7 days.
Local client-side internet drops or hardware/device misconfigurations.
Transient buffering or downtimes due to routine server maintenance cycles.
Simple change of mind or personal preference shifts after purchase processing.
3. How to Request a Refund
To formally submit your initial refund application, please reach out directly via:
4. Processing Timeframes
Once an application is approved, refunds are processed back to the original funding provider or account payment method within 5 to 7 business days.
5. Policy Modifications
AlohaStream reserves full statutory rights to adjust, update, or modify these processing rules at any given time without prior notice.